inTOUCH: New Invera Customer Portal

Access and logins to CNET will continue to run concurrently with inTOUCH during the transition period. Note that a two-factor authenticator to validate a TOTP (time-based one-time password) is required to log into inTOUCH.

FIRST-TIME LOGIN SCENARIOS

1. Existing CNET users can use their username and password to start the sign-up process with those credentials (CNET usernames will be converted to your entered email address for subsequent use).
2. New users can log an eCIM call through CNET with a Problem Type of “Technology/Hardware” and indicate the request.

COMPANY ADMINISTRATOR

A company administrator can invite new users by sending an invitation through the Team Management section of inTOUCH. To invite someone, the admin must enter the user’s email in the invitation window. When the user receives the invitation, they can use the provided link and will be prompted to complete the rest of the signup process. To be designated as a company administrator, please log an eCIM call through CNET with a Problem Type of “Technology/Hardware” and indicate the request.

SUBSEQUENT LOGIN

Please sign in using the email address and password that you provided during the first-time login process.

NEED HELP LOGGING IN?

Please log an eCIM call through CNET with a Problem Type of “Technology/Hardware” and indicate the request.